This policy applies globally to all physical products purchased through SIRR Market, regardless of the customer's country of residence. It is provided in addition to any statutory rights you may have under local consumer-protection law.
1. Right to Withdraw (7 Days)
Customers worldwide may withdraw from a purchase within 7 calendar days of receiving the product, for any reason, provided the item is unused, in its original packaging, and complete with all accessories. To initiate, email support@sirr.app with your order number.
2. Damaged, Defective or Wrong Items
If the product arrives damaged, defective, or different from what you ordered, contact us within 14 days of receipt with photos. We will arrange a free return and a full refund or replacement at no cost to you.
3. Items That Cannot Be Returned
- Personal hygiene items (intimate apparel, earrings, cosmetics, opened skincare).
- Perishable goods, custom-made items, and digital downloads once accessed.
- Items damaged by misuse or normal wear after delivery.
4. Return Shipping
If the return is because of our error or a defect, we cover the return shipping. Otherwise the buyer covers return shipping. Use a tracked service; SIRR is not responsible for items lost in return transit.
5. Refund Method & Timing
Refunds are issued to the original payment method within 7 working days after we receive and inspect the returned item. Your bank may take an additional 3–10 days to credit your account.
6. Order Cancellation Before Shipping
You may cancel an order at no charge before it ships. After shipping, the standard return process above applies.
7. Partial Refunds
If a returned item shows signs of use or is missing parts, we may issue a partial refund reflecting the reduction in value.
8. Contact
9. Third-Party Sellers
Where a product is sold by an independent third-party Seller on SIRR Market (the seller will be identified on the product page), this policy is the baseline minimum the Seller must honour. Sellers may offer more generous terms; they may not offer less. Refund requests for Seller orders are first routed to the Seller; if they do not respond within 5 working days, SIRR will mediate and, where the dispute is in your favour, refund you directly and recover from the Seller's pending payouts.