Data Deletion Instructions

This page explains how to delete your SIRR account and exercise your right to have your personal data removed. SIRR is operated by Mashooque Ali LLC, 1910 Thomes Ave #2, Cheyenne, WY 82001, USA.

You can delete most of your data directly from the app. For requests that cannot be handled automatically, contact us at support@sirr.app.

1. Delete your account from the app

Open SIRR and sign in.
Go to Profile.
Tap Settings > Account > Delete account.
Read the summary of what will be removed.
Type DELETE to confirm. You may optionally tell us why you are leaving.
Your account is signed out and queued for deletion after a 14-day grace period.

You can cancel the deletion at any time during the 14-day grace period by signing back in and tapping Cancel deletion. After the grace period expires, deletion is permanent and cannot be reversed.

2. Request deletion by email

If you cannot access the app, email support@sirr.app from the email address associated with your account. Include the subject line "Data deletion request" and, if possible, your registered display name. We will verify ownership and process the request within 14 days.

3. What data is deleted

Your profile, display name, avatar, and account settings.
Your chat messages, stories, and any content you posted.
Your wishlist, cart, saved addresses, and non-essential commerce preferences.
Reports and blocks you created.
Session tokens and marketing consent flags.

4. What data is retained and why

Order and tax records: kept for the period required by applicable tax law (Saudi Arabia: 10 years; United States: 7 years). These records are retained as anonymous or legally necessary business records, not as active account data.
Anonymised security logs: retained for fraud prevention and platform safety. These logs cannot be used to identify you personally.
Content others sent you: messages or content sent to you by other users may remain in their copies until they also delete it.

5. Other data rights

Depending on your location, you may also have the right to access, correct, export, restrict, or object to processing of your personal data. Submit these requests to support@sirr.app with the subject "Data rights request". We will respond within 30 days.

6. Third-party sellers and marketplace data

If you placed orders with independent Sellers on SIRR Market, those Sellers may have received the minimum shipping and contact information required to fulfill your order. SIRR instructs Sellers to delete your personal data once it is no longer needed for fulfillment, tax, or legal obligations. To request deletion of data held by a Seller, contact the Seller directly or ask us to forward the request.

7. Social and connected accounts

If you connected social accounts (for example, Facebook, Instagram, Pinterest, or LinkedIn) for posting or login, deleting your SIRR account does not automatically revoke those connections. You can disconnect them from the Settings > Social Channels screen before deleting your account, or revoke access from the third-party platform's own security settings.

8. Timeline

Account deletion initiated in-app: 14-day grace period, then permanent erasure.
Email deletion request: verified and actioned within 14 days.
Data-rights requests: responded to within 30 days.
Backup rotation: backups are rotated every 35 days, so residual copies may persist until the next rotation cycle.

9. Contact

For questions about data deletion or to exercise your rights, email support@sirr.app.